by Jan Malasek | May 7, 2020 | PMO/Project Management
OnDemand recently completed a complex, nation-wide multi-project PMO implementation effort that produced significant benefits to our client, a national collision center chain. As we see the business complexity only increasing, having strong external partner to successfully deliver critical initiatives, especially in time of uncertainty is paramount. The following case study highlights the capabilities we brought to this client – let us know how we can help your organization. Situation Overview: National collision center chain with over 350 locations, a portfolio company of a major PE firm was pursuing aggressive growth strategy. Executive leadership identified a host of strategic projects fundamental to this objective. The company tapped OnDemand partner Allen Rupple to provide PMO leadership to ensure implementation success of program initiatives. Key Focus Areas: Over the course of the engagement, Allen led several key projects and many internal delivery teams across the following areas: PRO MODEL – nationwide implementation of standardized 12-step repair operating model across all company locations. Various internal teams were focused on implementing operating standards, store blueprinting, store facility prep, “to-be” process implementation and benefits tracking. CENTRAL ESTIMATING – co-location of a specialized group of estimators providing support to all locations. This move enabled local store advisors to be much more customer-focused and was the key to significantly increase productivity. CCC ONE REPAIR WORKFLOW – system-wide implementation of a new management system that streamlined the vehicle repair process to create a superior repair experience, strengthen relationship with insurance carriers and increase overall customer satisfaction. The workflow provides a unified source and solution for the organization while eliminating many manual processes and duplicate entry/reconciliation required by multiple...
