Complex PMO Implementation Delivered Significant Benefits To National Client

OnDemand recently completed a complex, nation-wide multi-project PMO implementation effort that produced significant benefits to our client, a national collision center chain.  As we see the business complexity only increasing, having strong external partner to successfully deliver critical initiatives, especially in time of uncertainty is paramount.  The following case study highlights the capabilities we brought to this client – let us know how we can help your organization. Situation Overview: National collision center chain with over 350 locations, a portfolio company of a major PE firm was pursuing aggressive growth strategy.  Executive leadership identified a host of strategic projects fundamental to this objective.  The company tapped OnDemand partner Allen Rupple to provide PMO leadership to ensure implementation success of program initiatives. Key Focus Areas: Over the course of the engagement, Allen led several key projects and many internal delivery teams across the following areas: PRO MODEL – nationwide implementation of standardized 12-step repair operating model across all company locations.  Various internal teams were focused on implementing operating standards, store blueprinting, store facility prep, “to-be” process implementation and benefits tracking. CENTRAL ESTIMATING – co-location of a specialized group of estimators providing support to all locations.  This move enabled local store advisors to be much more customer-focused and was the key to significantly increase productivity.  CCC ONE REPAIR WORKFLOW – system-wide implementation of a new management system that streamlined the vehicle repair process to create a superior repair experience, strengthen relationship with insurance carriers and increase overall customer satisfaction.  The workflow provides a unified source and solution for the organization while eliminating many manual processes and duplicate entry/reconciliation required by multiple... read more

Remote Work – Setting Up For Success

This might be the first time that some of us work remotely. Sure, there are those occasional Fridays when remote work happened, but this is very different. A lot of us are forced to deliver in much more challenging conditions. Being ready and being effective remotely is important. As someone who has worked virtually since starting OnDemand Resources, and someone who recently prepped several consultants starting new roles at new clients virtually, I want to offer a few thoughts that you might find helpful, especially if this is the first time doing it, and especially for new clients – it is very important to start strong and make a great first impression. Make sure that you are available at all times during work hours – be very quick responding to emails, and, in case you miss a phone call from someone at the client, return it/respond very quickly – you want to create a sense that you are 110% engaged despite the fact that you are not on site.  This is especially important if you are new to the team, and don’t have existing relationships to draw upon.Be proactive in reaching out and introducing yourself to members of the client team, and key stakeholders.  This means to initially build a list of people that are key to your projects – proactively use your sponsor and others on the team to help you.  If you need additional help, use other consultants on the same project to help you navigate and get a sense of client’s culture, you are in this together.Create a dedicated work space – as much as you... read more

What Our Clients Are Telling Us

These are truly extraordinary times.  Every industry and every segment of society is being impacted like never before, and navigating this crisis will require extraordinary leadership, execution and support.  In our daily calls with clients, we hear first about their focus on keeping everyone in their organizations safe and healthy, but they have concerns about mitigating the impact of the crisis and planning for recovery.  The concerns most frequently shared can be grouped into three categories: Business ContinuitySupply Chain Risk MitigationCash Flow and Fast Procurement Savings Business continuity requires having the right team in place – on location, and virtually – to execute critical efforts, and maintain essential functions and services.  But it also calls for unique skills needed during this crisis. Supply chain risk mitigation as a strategic imperative has never been more important than today.  As with any crisis, this challenging time provides an opportunity to identify problem areas and develop plans and processes to mitigate them in the short term while planning for new paradigms in the mid- to long-term to reduce the impact of future disruptions.  Fast procurement savings will ensure that the business will continue to perform well, cash flow will be managed, and sacrifices will be shared across the value chain.  Companies and their suppliers will share common interest in making business work as everyone recovers; however, capturing savings quickly in this environment will require deep expertise in key procurement categories, and strong ability to execute. Since our start in 2003, we have worked with over 165 companies and organizations and help to deliver over 600 critical initiatives.  Our business model is based... read more

Recovering Today and Preparing For Tomorrow – Top 4 Things To Do For Your Supply Chain and Operational Readiness

There is no need to explain the impact of the current COVID-19 crisis on the lives of individuals, families, communities and companies around the world.  It is, in many ways, unprecedented, and certainly represents a once-in-a-generation challenge to us all. The outbreak has caught companies and some entire industries by surprise with sudden dramatic drops in demand, changes in customer behavior and general uncertainty.  Normal demand signals have disappeared, and the effect has rippled through the whole supply chain.  While remote work is possible for many, critical manufacturing and service jobs can’t be done “from home”, and even if they could, how would you know what to produce, or order and for how long?  As we all look to follow the public health guidelines to protect our families, friends and colleagues, business leaders can and must look to not only recover from this crisis, but to be ready for the next one.  We cannot predict the future, but we can learn from every experience and put ourselves in a better position next time.  Doing that is the hallmark of a “learning organization”, and the essence of proactive leadership.  So, how can businesses position their supply chains to be more flexible and resilient – more ready, if you will? There are several concrete actions businesses can take right now to prepare even as they recover: 1. Conduct a thorough assessment of all aspects of the supply chain – sunlight is the best disinfectant If recent events have taught us anything, it’s that speed + flexibility = resiliency.  In planning your assessment, consider all aspects of the supply chain.  If there... read more

OnDemand Resources Hires Veteran Operations Consultant To Lead Client Support Efforts

February 28, 2020 Charlottesville, VA OnDemand Resources, the leading provider of independent project and interim talent in strategic procurement, supply chain and operations is delighted to announce the hire of Wil Henderson, a seasoned operations consultant with significant experience supporting clients in their efforts to achieve exceptional results as they pursue cost reduction and efficiency improvement initiatives. Wil will assume the role of Managing Director and will be responsible for overall business development and client support efforts. Mr. Henderson brings to OnDemand over two decades of experience in strategic sourcing, supply chain and operations.  As a consultant, he has led numerous complex strategic sourcing and operations transformations across many industries throughout North America and globally, serving as a trusted partner and advisor to clients from the mid-market to the Fortune 500.  His background includes roles with Accenture, E&Y, and, most recently as a partner with Gibson Consulting.  He has earned certifications as a Project Management Professional and LSS Black Belt, and holds an undergraduate degree from Auburn University and an MBA from The University of Notre Dame. “I am delighted to join the high performing team at OnDemand.  I had the pleasure to get to know Jan and his team over the years and was always impressed with their ability to serve their clients” said Wil Henderson. “We are pleased to welcome Wil to our team, to help us accelerate our strong growth which is only possible by continuing to deliver superior work for our clients,” said Jan Malasek, OnDemand’s CEO.  “Wil’s great client management and engagement skills will ensure that our existing and new clients will get the... read more

Five Reasons To Engage Independent Professional Talent

The fast-paced, complex nature of today’s global marketplace coupled with an increasingly tight labor market presents numerous challenges for executives tasked with driving sustainable results. Fortunately, a cost-effective, reliable resource solution leveraging highly capable independent talent has emerged that enables corporations to effectively address critical business opportunities and challenges for an immediate impact and quality results. We’ve outlined five key independent talent strategies to accomplish a variety of business objectives. These strategies enable executives to make significant progress despite a lack of in-house resources or time constraints and are significantly more budget friendly when compared to traditional consulting alternatives…

read more